Terms of Service

1. Agreement to Terms

By accessing our website, ordering our pods, or using our services, you agree to these Terms of Service. If you don't agree with any part of these terms, unfortunately, we can't do business together. No hard feelings—we hope you find the solution that works for you.

These terms apply to all users, including browsers, customers, merchants, and anyone else who accesses or uses our service.

2. Our Services

ArcticRx provides temperature-controlled shipping pods designed to maintain specific temperature ranges during transit. Here's what we do (and don't do):

3. Acceptable Use

Our pods are designed for shipping temperature-sensitive cargo. When you use our service, you agree to:

• Follow instructions: Use the pods as directed in our documentation
• Comply with laws: Follow all applicable shipping, import/export, and product regulations
• Proper packaging: Ensure your cargo is properly packaged within the pod
• Accurate information: Provide correct shipping information and cargo details
• Return pods: Return rental pods in reasonable condition within the agreed timeframe

Prohibited Uses

You may NOT use our service to:

• Ship illegal substances or contraband
• Violate any local, state, national, or international law
• Ship hazardous materials without proper certification and disclosure
• Reverse engineer, hack, or tamper with our pod technology
• Use the pods in ways that could harm people, property, or the environment
• Resell or sublease pods without our written permission

Note: If we discover prohibited use, we reserve the right to terminate your service immediately and report to appropriate authorities if necessary.

4. Orders, Payment, and Pricing

Pricing

All prices are in USD and subject to change. We'll notify you of any price changes before they affect your order or subscription. Current customers get grandfathered pricing for the duration of their current contract.

Payment

Payment is required upfront for purchases and at the start of each billing cycle for subscriptions. We accept major credit cards and ACH transfers for business accounts.

Refunds

We offer refunds under the following conditions:

• Defective pods: Full refund or replacement if the pod is defective
• Order cancellation: Full refund if cancelled before shipping
• Service failure: Partial refund if our pod fails to perform as specified (requires proof)

We do NOT offer refunds for:

• User error or improper use
• Shipping carrier delays or mishandling
• Temperature excursions caused by conditions beyond the pod's specifications
• Completed shipments with successful temperature maintenance

5. Limitations of Liability

Here's the legal stuff our lawyers make us include. We've designed our pods to be reliable, but we need to be clear about what we're responsible for and what we're not.

6. Warranty

We stand behind our products, but let's be clear about what that means:

• Materials and workmanship: Our pods are free from defects in materials and workmanship under normal use
• Specifications: Pods will perform according to published specifications when used as directed
• Duration: 1 year from date of purchase or delivery

This warranty does NOT cover:

• Normal wear and tear
• Damage from misuse, abuse, or accidents
• Modifications or tampering
• Use beyond rated specifications

Disclaimer: EXCEPT AS EXPRESSLY STATED ABOVE, OUR SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

7. Indemnification

In plain English: If your use of our service causes problems that result in claims against us, you agree to cover our legal costs and any damages.

You agree to indemnify, defend, and hold harmless ArcticRx, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our service
• Your violation of these terms
• Your violation of any law or regulation
• Your cargo or its contents
• Claims by third parties related to your shipments

8. Termination

We can terminate or suspend your access to our service immediately, without prior notice or liability, if you breach these terms. You can also cancel your account at any time by contacting us.

Upon termination:

• Your right to use our service stops immediately
• You must return all rental pods within 30 days
• You're still responsible for any outstanding payments
• We may delete your account data after 90 days

9. Governing Law and Disputes

These terms are governed by the laws of the State of Indiana, United States, without regard to conflict of law principles.

Dispute Resolution: Before filing a lawsuit, let's try to work it out. Contact us at legal@arcticrx.com and we'll attempt to resolve any disputes informally within 60 days.

If we can't resolve the dispute informally, any legal action must be brought in the state or federal courts located in Indianapolis, Indiana, and you consent to the jurisdiction of those courts.

10. Changes to These Terms

We may update these terms from time to time. When we make significant changes, we'll notify you via email or a prominent notice on our website at least 30 days before the changes take effect.

Your continued use of our service after changes become effective means you accept the new terms. If you don't agree with the changes, you can terminate your account.

Pro tip: Check back occasionally. We'll always post the "Last Updated" date at the top.

11. Miscellaneous

Entire Agreement

These terms, along with our Privacy Policy, constitute the entire agreement between you and ArcticRx.

Severability

If any part of these terms is found to be unenforceable, the rest remains in effect.

No Waiver

Our failure to enforce any right or provision doesn't constitute a waiver of that right or provision.

Assignment

You can't transfer your rights under these terms without our written permission. We can assign our rights to any affiliate or successor.

Questions About These Terms?

We know legal documents can be confusing. If you have questions about these terms or need clarification on anything, don't hesitate to reach out.

General questions: hello@arcticrx.com
Legal inquiries: legal@arcticrx.com

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